FAQs

What if I’m not happy?

We spent 9 months in R&D and we're confident that our Tees are miles ahead of anything you can buy off the rack. But don't take our word for it, read hundreds of 5-star reviews from happy customers all over the world.

We also offer free alterations on every Citizen Wolf Tee within the first 30 days and if you're still not happy with our service, we will refund your order in full.

 

How fast can you make my Tees?

Every Citizen Wolf Tee is custom made to your unique body shape and leaves the factory within 10 days. We can do it within only 3 days for an additional $20 / Tee. So if you need it quick sticks before you jet off on hols, let us know in the order notes and we'll send an invoice for the priority production.

 

How much is shipping? And do you ship internationally?

Shipping is always free within Australia via standard post (3+ days) and you can upgrade to next-day delivery via Express Post for only $5. Please note your shipping choice does not affect production speed (see above).

We also ship internationally for a flat fee of only $24 per order, or spend over $250 and we'll cover it. Transit times can vary wildly, so please check your tracking link for more details.

 

What about returns?

Returns are also free within Australia using the reply-paid sticker. If you live outside the lucky country you'll need to pay postage back.

 

Can I change certain details on any style template?

Of course! Simply let us know in the notes field at checkout and we’ll be in touch to confirm any changes before production. Please be aware this will add a few days to your order.

 

Do you save my custom measures for next time?

Absolutely! Our goal is to make getting perfectly tailored Tees as easy as having Alexa deliver your favourite dystopian novel. Same magic, only without fear of being constantly surveilled (and that's a whole different story...).

Simply login to your account to see your previous Tees and easily reorder from there.

 

What kind of voodoo black magic lets you tailor without measuring tapes?!?

Our proprietary Magic Fit® algorithm makes it simple to order made-to-measure Tees online. All we need is your height, weight, date of birth and bra to create a mathemagical model of your body which is 94% accurate.

We’ve worked hard to make it as easy and intuitive as possible and we're constantly improving things, so all feedback is welcome.

These are obviously extremely personal details and we guarantee that your data is safe and also that we'll never share it with any third-party or use it for anything other than making custom Tees to fit your body.

 

Where do I find care instructions?

Every Tee ships with a care card explaining how to get the most out of that fabric. Unlike every other fashion brand in the universe, we prewash and shrink all our fabric before we cut and guarantee every Citizen Wolf T-shirt is stable and won’t shrink or deform in the dryer. For merino wool, we recommend a gentle cold wash and then lay flat to dry.


 

What’s the point of tailoring when all my clothes shrink after the first wash anyway?!?

See above.

 

Where do I find the stripes / other fabrics I saw on Instagram?

We run stripes and other limited edition deadstock fabrics on an ad-hoc basis, limited to customers who already have at least one Tee and who have confirmed their fit as perfect. If that's you, log in to your account to access a wider range of fabrics.

 

What's the password on my account?

To protect your privacy, we don’t have access to your password. Follow the prompts to reset your password here.

 

Do you have a look book?

Not really, but check out our Instagram feed to see the variety of styles that other customers have created for inspiration.

 

Do you have physical gift cards?

We sure do and they're much nicer than the digital equivalents. But obviously we need to send it to you so please make sure you've left enough time for snail mail. We can also do custom amounts on physical gift cards, so please email customer service and we'll go from there.

 

Do you do bulk discounts?

Sure do Scrooge. Buy three (3) Tees and save 10% using the code 'MULTI10'. Pop the champagne or donate the difference to your favourite chari-Tee.

 

Awesome, but I’m thinking more like fitting my whole company.

Hallelujah! If you're sick and tired of shitty quality corporate swag that fits like a potato sack and falls apart the next day, please contact our B2B team for more info. Discounted bulk pricing kicks in from 20 pcs.

 

Do you do screenprints or embroidery?

Yes, but only via our B2B programme (see above) as the MOQ is 20 pcs.

 

Why only Tees?

Because Rome wasn't built in a day! Once we've nailed the processes and systems to deliver your favourite Tshirt, we'll expand into new lines so email us with any suggestions.

In the meantime we love both Good Day Girl and Nobody Denim for their commitment to ethically Australian made clothing.

Alternatively download the Good On You app to find other ethical fashion brands rated on their ethical and sustainable creds. We've got the highest 5-star "Great" rating which we're chuffed about!

 

Magic Fit® means made-to-measure.

NO STANDARD SIZES

Magic Fit® to your unique body.

CUSTOM MADE IN SYDNEY

Ready within 10 days.

FREE ALTERATIONS

Perfect fit guaranteed.