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FAQs


What’s the easiest way to get fitted?

If you live in Sydney - or even if you’re just visiting - the easiest way to get perfect fit is to drop into our Darlinghurst concept store. It only takes a few minutes and we’re open every day - let our expert wolves guide you through the process by booking a fitting here.

 

Sounds good but I’m not in Sydney!

No worries. Simply answer a few questions online to create your Fast-Fit® profile around the three most commonly changed measures. Your first tee will then ship with our intuitive Self-Fit® form that allows you to fine tune an additional 9 measures on your next order. We've been through a few iterations of the model since launching and feel confident that this is the best way to bridge the gap between off the rack and fully tailored without having to get measured instore.

We’ve worked really hard to make the system as simple as possible but if you have any questions don't hesitate to call or email. And of course once we have your data on file, the next time you want a perfect Tee just let us know the fabric and colour and it’ll arrive at your door. Like magic ;)

 

How long does it take?

Every Citizen Wolf Tee is handmade on-demand right here in sunny Sydney and production takes around 14 days. We despatch orders via courier twice a week and transit time varies wildly depending on your address.

 

How is it accurate without measuring tapes?!?

We spent 9 months in R&D developing, testing and sampling with a group of Beta Wolves. Our return rate is extremely low at only 3%, because the beauty of our system is that you’re only ever calibrating from something you’re wearing. This removes any nasty surprises arising from incorrect measurements.

 

What if I’m not happy?

In the unlikely event that something goes awry, we have an unequivocal guarantee that we’ll remake your Tee until you’re in love.

  

What about shipping?

Shipping is always free within Australia and includes tracking. If you're overseas we can easily arrange international delivery for an additional fee, or it's also free on all orders above $250.

  

What’s the point of tailored fit when all my Tees shrink after the first wash anyway?!?

Unlike every other fashion brand in the universe, we prewash and shrink all our fabric before we cut. As a result we guarantee every Citizen Wolf T-shirt is stable and won’t shrink or deform in the wash. Some fabrics are more delicate than others (like merino wool and linen) but our organic cotton range is crazy durable and happy being tumble dried.

 

I'm keen but 180 gsm cotton is too thick for me. When will you have more fabrics to choose from?

We’re constantly sourcing interesting jersey from the best mills around the world in limited quantities. Sign up to our newsletter in the footer below and we’ll let you know when something new drops. Unfortunately it’s often hard to tell online, so the store is the best place to see and feel the limited edition fabrics. Otherwise you can request a swatch book and we’ll snail mail you the fabric of the month.

 

So how many combinations are there?

It sounds unbelievable, but (base sizes * fit measures * design details * colours and fabrics) = over 22 MILLION different combinations. That's one for every single person in Australia! Safe to say we've got you covered.

 

Do you do bulk discounts?

Yep. Buy three (3) Tees and save $30. Or buy five (5) and save $100! Crazy right?!?

 

Awesome, but I’m thinking more like fitting my whole company.

Sick and tired of shitty quality corporate swag that fits like a potato sack and falls apart after a few washes? Our B2B Tees uses the same preshrunk organic cotton with the same made in Sydney creds for an ethical and environmentally friendly uniform that can also be tailored. Email us for a B2B info pack (minimum quantities apply).

 

Do you do screenprints or embroidery?

Yes we do, mostly on B2B orders. We can also do small individual print runs (1-20 pcs) but the setup charges are the same whether you print one or ten thousand. Email us for more info.

 

Why only Tees?

We’re on a mission to bring tailoring to the casual wardrobe. Rome wasn't built in a day and only once we've nailed the processes and systems to deliver the best Tees on the planet will we be expanding into new lines. Email us with any suggestions or sign up to our newsletter in the footer below and be the first to know about our new products before they launch.