FAQs
What if I’m not happy?
We spent 9 months in R&D and we're confident that our Tees are miles ahead of anything you can buy off the rack. Better still, every Citizen Wolf Tee ships with our perfect fit promise that we'll alter or remake it within the first 30 days until you love it (and at no cost to you).
How fast can you make my Tees?
Every Citizen Wolf Tee is custom made to your unique body shape within 7-10 working days (not including shipping). But if you need it faster, we can do it within 48 hours for a rush fee of $40 / Tee.
How much is shipping? And do you ship internationally?
Shipping is always free within Australia via Parcel Post (3+ days) and you can upgrade to Express Post for only $5 for next-day delivery. We also ship internationally for only $19 per order. Transit times can vary wildly, so please check your tracking link for more details.
Can I change certain details on any style template?
Of course! Simply let us know in the notes field and we’ll be in touch to confirm any changes before production. Please be aware this will add a few days to your order.
Do you save my custom measures for next time?
Absolutely! Our goal is to make getting perfectly tailored Tees as easy as having Alexa deliver your favourite dystopian novel. Same magic, only without fear of being constantly surveilled (and that's a whole different story...). Simply login to your account to see your previous Tees and easily reorder from there.
What kind of voodoo black magic lets you tailor without measuring tapes?!?
Our proprietary Magic Fit algorithm makes it simple to order perfectly tailored T-shirts online. All we need is your height, weight, date of birth and bra (for women) to create a mathemagical model of your body which is 95% accurate. We’ve worked hard to make it as easy and intuitive as possible and we're constantly improving things, so all feedback is welcome.
These are obviously extremely personal details and we guarantee both that your data is safe and that we'll never share it with anyone or use it for anything other than making custom tailored T-shirts.
The alternative is dropping into our Haymarket or Darlinghurst stores to get fitted IRL. It only takes a few minutes, we’re open every day and you can book a fitting here.
Where do I find care instructions?
Every Tee ships with a care card explaining how to get the most out of that fabric. Unlike every other fashion brand in the universe, we prewash and shrink all our fabric before we cut and guarantee every Citizen Wolf T-shirt is stable and won’t shrink or deform in the dryer. For merino wool, we recommend a gentle cold wash and then lay flat to dry.
What’s the point of tailoring when all my clothes shrink after the first wash anyway?!?
See above.
Where do I find the stripes / other fabrics I saw on Instagram?
We have around 50 fabrics available in store including all stripes and other limited edition deadstock fabrics. If you're already a customer, log in to your account to access a wider range of fabrics.
What's the password on my account?
To protect your privacy, even we don’t have access to your password. Follow the prompts to reset your password here.
Do you have a look book?
No, but check out our Instagram feed to see the variety of styles that other customers have created for inspiration.
Do you have physical gift cards?
We sure do and they're much nicer than the digital equivalents. But obviously we need to send it to you so please make sure you've got enough time. We can also do custom amounts on physical gift cards, please email customer service and we'll go from there.
Do you do bulk discounts?
Sure do Scrooge. Buy three (3) Tees and save 10% using the code 'MULTI10'. Pop the champagne or donate the difference to your favourite chari-Tee.
Awesome, but I’m thinking more like fitting my whole company.
Great! If you're sick and tired of shitty quality corporate swag that fits like a potato sack and falls apart after a few washes check out our partnerships. Discounted bulk pricing kicks in over 20 pcs.
Do you do screenprints or embroidery?
Yes but only via our partnerships programme (see above) as the minimum print run is 20 pcs.
Why only Tees?
Because Rome wasn't built in a day! Once we've nailed the processes and systems to deliver your favourite Tshirt, we'll expand into new lines so email us with any suggestions.
In the meantime we love both Good Day Girl and Nobody Denim for their commitment to ethically Australian made, or alternatively download the Good On You app to find other ethical fashion brands rated from 1- to 5-stars (we've got the highest 5-star "Great" rating which we're chuffed about!).